What if I have issues logging into zoom?
Zoom Troubleshooting
- Try to access the Zoom link directly from your Student Portal.
- Try joining manually by visiting Zoom.us, sign into your Zoom account and click on "Join a meeting". Enter the 10 digit code at the end of the zoom link.
- Message stating "internal meeting" or to enter in a password, please be sure you are logged into your Zoom account. Go to Zoom.us and click sign-in from the top right.
- Message stating "Waiting for host to start meeting", it indicates that the instructor hasn't opened the class yet. If it is before class starts, this is normal. If it is after the class is supposed to start, we may be having a technical issue. Please allow us a few moments to look into this. In the meantime, please log into the student portal (https://students.thenextstreet.com) to confirm you have the correct Zoom link.
- Disconnected from class and unable to rejoin, please contact the instructor at the email address or phone number they provided at the beginning of class. We will also attempt to contact the instructor to let them know you are waiting to get back into class.
- Attempting to join after class has started, unfortunately we will not be able to provide credit and the class will have to be rescheduled. You can reschedule class in the student portal.
Need additional assistance? Contact us.