If you are unable to join a class, please try troubleshooting with the tips below:
- Please make sure you are using the current Zoom link from your Student Portal instead of using an old link. Student Portal: https://www.tds.ms/CentralizeSP/Student/Login/thenextstreet
- Try joining manually by visiting Zoom.Us, sign into your Zoom account and click on "Join a meeting". Enter the 10 digit code at the end of the zoom link.
- If you are getting a message stating "internal meeting" or to enter in a password, please be sure you are logged into your Zoom account.
- If you are getting a message stating “Zoom client must be upgraded to join this meeting” you must upgrade your zoom by visiting: https://support.zoom.us/hc/en-us/articles/201362233-Upgrading-Zoom-to-the-latest-version
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If you have a Chromebook, go to your “Google Play Store” and download the new Zoom for Chrome PWA. This will include all updates and requirements for you to be able to join the class. You can find it by following this link. As always Zoom allows you to join through a webpage browser such as Google Chrome, by visiting Zoom.
- If you are getting a message stating "Waiting for host to start meeting", it indicates that the instructor hasn't opened the class yet. If it is before class starts, this is normal.
- If you were disconnected from class and unable to rejoin, please contact the instructor at the email address or phone number they provided at the beginning of class.
- If you are attempting to join class after it has started, unfortunately we will not be able to provide credit and the class will have to be rescheduled.
If you need further assistance please contact us at email zoom@thenextstreet.com.
Our Customer Service hours of operation are Monday - Thursday 8:00AM-6:30PM, Friday 9:00AM-5:00PM and Saturday 8:00AM- 12:00PM. Our chat is available Monday-Friday from 10AM-4:00PM.