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What is your cancellation policy in Massachusetts?

Driving Lesson Cancel Fees

Driving lessons must be canceled at least 24 hours in advance. Cancellations made within 
24 hours will incur a $100.00 fee. Cancellations can be made via the Student Portal or by 
calling us at 800-732-8090 during business hours.

Driving Lesson No Show Fees

Failure to attend scheduled lessons, including arriving unprepared (e.g., without permit, 
required footwear, or corrective lenses), will result in a $190 fee or lesson forfeiture. 
Forfeiture may impact testing eligibility.

Required Items
Drivers and observers must bring the following items to each lesson, or they will be subject 
to a $190.00 fee and the appointment will be canceled: 
  • A physical permit or driver’s license – photocopies or electronic versions are prohibited. 
  • Glasses or contacts if required by a B restriction on the permit. 
  • Proper footwear as outlined in the Footwear Policy.

Driving Lesson Late Fees

Students are required to arrive on time for all scheduled lessons and observations. Late 
arrivals or early dismissals requested by the student will incur a nonrefundable fee. 
Alternatively, students may choose to forfeit the missed time instead of paying the fee.


Lessons Without an Observer:

• Up to 30 minutes late: $50 fee will be applied.
• Over 30 minutes late: Lesson canceled; $190 fee will be applied.

Lessons With an Observer:

• Up to 15 minutes late: $50 fee will be applied.
• Over 15 minutes late: Lesson canceled; $190 fee will be applied.

Observer Policy
If the original driver student is tardy or a no-show, the observer student will take the role of 
the driver student for the lesson. Observer students must arrive prepared to drive. If unable 
to assume the role of the driver, a $190 rescheduling fee will apply. The late fees above 
apply to observer students

Road Tests

License tests must be cancelled 5 days in advance. Failure to do so will result in a cancellation fee of $60. No shows will result in a forfeiture of the test.